Terms of service

WebHorizon provides hosting services to clients worldwide, and we have a responsibility to protect each client and to provide the best services available. All registered clients agree to and are subject to our Acceptable use policy , Privacy policy and the following Terms of Service:
Clients acknowledge that the service provided is of such a nature that service can be interrupted for many reasons other than the negligence of WebHorizon and that damages resulting from any interruption of service are difficult to ascertain. Therefore, clients agree that WebHorizon shall not be liable for any damages arising from such causes beyond the direct and exclusive control of WebHorizon. Subscriber further acknowledges that WebHorizon's liability for its own negligence may not in any event exceed an amount equivalent to charges payable by subscriber for services during the period damages occurred. In no event shall WebHorizon be held liable for any special or consequential damages, loss or injury.

You may use any of WebHorizon's services, provided that you are of legal age to form a binding contract and are not a person barred from receiving services under the laws of United Kingdom. In order to access any services, you are required to provide current and accurate identification, contact information, and other details as part of the registration process. You are responsible for maintaining the confidentiality and accuracy of your account information, and you are responsible for all activities that occur under your account. You are solely responsible for all content on your account. You agree to immediately notify WebHorizon of any unauthorized use of your account or any other breach of security. WebHorizon will not be liable for any loss or damage arising from your failure to provide us with accurate information or to keep your account secure.

Indemnification Policy

You agree to use all WebHorizon services and facilities at your own risk. WebHorizon specifically disclaims all warranties of merchant ability and fitness for a particular purpose. In no event shall WebHorizon be liable for any loss, or loss of data, or other commercial damage, including but not limited to special, incidental, consequential or other damages. Clients agree that they shall defend, indemnify, save and hold WebHorizon harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against WebHorizon, its agents, its customers, officers and employees, that may arise or result from any service provided, performed, agreed to be performed or any product sold by its customers, its agents, employees or assigns. Clients agree to defend, indemnify and hold harmless WebHorizon against liabilities arising out of any injury to person or property caused by any products sold or otherwise distributed in connection with WebHorizon's network. WebHorizon reserves the right to intervene with any website/data hosted on its servers/network in the interest of its clients. Any material supplied/hosted by a client that is infringing or allegedly infringing on the proprietary rights of a third party copyright owner are subject to removal from WebHorizon's servers/network. WebHorizon shall be the sole judge of what violates this policy.

Billing

At this time, we bill monthly, quarterly, semi-annually and annually, depending upon the plan. We provide a 48-hour money-back (refund) guarantee. Each refund request must be submitted using our support ticket system located at my.webhorizon.in. Each refund request is evaluated on a case by case basis - depending on the situation, no refund, full refund or partial refund will be issued. If a refund is not issued, an account credit may be issued. WebHorizon will only issue a refund or credit within 48 hours after the initial sign up date of the service. Therefore, WebHorizon retains the right to grant or deny any refund or credit request - not affected by date. (For some special offers, the money-back guarantee day will be varied or not applicable); Domain Name registration/transfer fee(s) are non-refundable. Crypto Currency, AliPay and WeChat payments are non-refundable but may receive an account credit. To prevent abuse, only a client's first invoice is eligible for a refund unless stated otherwise. We accept Stripe Payments (Visa, Master Card, American Express, Discover Card), PayPal, AliPay, WeChat and Crypto Currency. There are no contract periods but for each successive period, your contract is automatically renewed unless we are notified otherwise.

Uptime Guarantee

WebHorizon offers each client with a 99.9% uptime guarantee. In the event that a 99.9% uptime (measured per month) is not met, clients will be eligible to receive a credit(s) based on the situation and amount of downtime. However credit(s) may not be provided for certain events such as: DDoS (Distributed Denial of Service) attacks, scheduled maintenance, reboots, hardware replacements and null-routes. In order to receive a "compensation" credit, the client must do so by making a request by opening a billing ticket. WebHorizon's network is DDoS (Distributed Denial of Service) protected, we cannot guarantee any level/type of protection. We are often able to protect against various types of attacks up to 20Gbps. Attacks that are larger than this will result in the target IP address being null-routed. We are not responsible for any downtime or performance decreases caused by DDoS attacks.

Limitation of Liability

WebHorizon shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from WebHorizon servers going off-line or being unavailable for any reason whatsoever. Furthermore, WebHorizon shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of WebHorizon servers. All damages shall be limited to the immediate termination of service.

Late Payments

All services are invoiced 10 days before due date. Unpaid services are suspended 3 days after due date. Unpaid services are terminated 5 days after due date, all data is deleted and cannot be recovered.

Disclaimer

WebHorizon cannot be held liable for system downtime, crashes, or data loss. WebHorizon has the right to terminate, suspend or cancel any client and or any service without notice or refund. We cannot be held liable for any predicted estimate of profits/income in which a client would have gained if their service was functioning. Certain services provided by WebHorizon are resold. Thus, certain equipment, routing, software, and programming used by WebHorizon are not directly owned or written by WebHorizon. Moreover, WebHorizon holds no responsibility for the use of our clients' accounts. If any of our terms, policies or conditions are failed to be followed, the client account in question may be deactivated as well as all services/products attached to it. We reserve the right to remove any account without advance notice for any reason without restitution as WebHorizon sees fit. WebHorizon is not responsible for any clients files, data or actions. FURTHERMORE, WebHorizon retains the right to change any or all of the above Policies, Guidelines, and Disclaimer without notification.