We provide a 48-hour refund policy. In order to receive refund, a formal request must be made by
submitting a ticket.
Refunds might not be allowed in some cases:
- You have already used more than 50GB of allocated data transfer.
- You have received the product as 'service tranfser' from another customer.
- You have sent the product as 'service tranfser' to another customer.
- You already have / had abuse report or your VPS IP was listed on any blacklist, including Spamhaus, blocklist.de and all other abuse compliant/site with legitimate evidence, GFW of China, etc., by the time you requesting for a refund.
- Renewal orders can not be refunded.
- For promotional items, the discounted products can not be refunded unless specified otherwise while ordering.