Frequently Asked Questions

# Where is WebHorizon operated from?

It is owned and operated by WebHorizon IT Broadband Limited (United Kingdom).

# Where are your datacenters located? Can I test the network?

We offer KVM Virtual Servers in the following locations

• > Sandefjord, Norway Looking glass

• > Doetinchem, Netherlands Looking glass

• > Frankfurt, Germany Looking glass

• > Singapore Looking glass

• > Tokyo, Japan Looking glass

# Is there a referral program? How does it work?

No, we don't have a referral program at the moment.

# What virtualization technology does WebHorizon use?

Our KVM Virtual Servers are KVM virtualized

# What payment methods do you support?

Currently we support Paypal, major credit / debit cards, Cryptocurrency payments and bank transfer.

# Do you provide custom managed services?

Yes feel free to get in touch with us and we will work something out.

# Which SLA is applied to my service?

WebHorizon offers a 99.9% SLA across the products range. You can check our uptime status here.

# Do you offer a refund if I'm not satisfied?

We provide a 48-hour refund policy. In order to receive refund, a formal request must be made by submitting a ticket.

Refunds might not be allowed in some cases:

• > You have already used more than 50GB of allocated data transfer.

• > You have received the product as 'service tranfser' from another customer.

• > You have sent the product as 'service tranfser' to another customer.

• > You already have / had abuse report or your VPS IP was listed on any blacklist, including Spamhaus, blocklist.de and all other abuse compliant/site with legitimate evidence, GFW of China, etc., by the time you requesting for a refund.

• > Renewal orders can not be refunded.

• > For promotional items, the discounted products can not be refunded unless specified otherwise while ordering.

# Do you allow service transfers?

> Service transfers (owner change) requests are chargeable at $3 per service.
> Service should be active for 7 days at least before requesting transfer. Service can only be transferred to one account within 7 days.
> Promotional and discounted items might not be eligible for transfers, specific promotion rules apply.

# What ports do you block?

We do not block any ports by default, if you need to send emails we recommend using a 3rd party email sending service.

# Can I request to change the IP address?

Free change within 24 hours after activation, after that we charge $2 per instance.