Reliable Virtual Servers

WebHorizon provides hosting services to clients worldwide, and we have a responsibility to protect each client and to provide the best services available. All registered clients agree to and are subject to our Acceptable use policy , Privacy policy and the following Terms of Service:

Clients acknowledge that the service provided is of such a nature that service can be interrupted for many reasons other than the negligence of WebHorizon and that damages resulting from any interruption of service are difficult to ascertain. Therefore, clients agree that WebHorizon shall not be liable for any damages arising from such causes beyond the direct and exclusive control of WebHorizon. Subscriber further acknowledges that WebHorizon's liability for its own negligence may not in any event exceed an amount equivalent to charges payable by subscriber for services during the period damages occurred. In no event shall WebHorizon be held liable for any special or consequential damages, loss or injury.

You may use any of WebHorizon's services, provided that you are of legal age to form a binding contract and are not a person barred from receiving services under the laws of United Kingdom. In order to access any services, you are required to provide current and accurate identification, contact information, and other details as part of the registration process. You are responsible for maintaining the confidentiality and accuracy of your account information, and you are responsible for all activities that occur under your account. You are solely responsible for all content on your account. You agree to immediately notify WebHorizon of any unauthorized use of your account or any other breach of security. WebHorizon will not be liable for any loss or damage arising from your failure to provide us with accurate information or to keep your account secure.

Indemnification Policy

You agree to use all WebHorizon services and facilities at your own risk. WebHorizon specifically disclaims all warranties of merchant ability and fitness for a particular purpose. In no event shall WebHorizon be liable for any loss, or loss of data, or other commercial damage, including but not limited to special, incidental, consequential or other damages. Clients agree that they shall defend, indemnify, save and hold WebHorizon harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against WebHorizon, its agents, its customers, officers and employees, that may arise or result from any service provided, performed, agreed to be performed or any product sold by its customers, its agents, employees or assigns. Clients agree to defend, indemnify and hold harmless WebHorizon against liabilities arising out of any injury to person or property caused by any products sold or otherwise distributed in connection with WebHorizon's network. WebHorizon reserves the right to intervene with any website/data hosted on its servers/network in the interest of its clients. Any material supplied/hosted by a client that is infringing or allegedly infringing on the proprietary rights of a third party copyright owner are subject to removal from WebHorizon's servers/network. WebHorizon shall be the sole judge of what violates this policy.

Billing

At this time, we bill monthly, quarterly, semi-annually and annually, depending upon the plan. We provide a 48-hour money-back (refund) guarantee. Each refund request must be submitted using our support ticket system located at clients.webhorizon.net. Each refund request is evaluated on a case by case basis - depending on the situation, no refund, full refund or partial refund will be issued. If a refund is not issued, an account credit may be issued. WebHorizon will only issue a refund or credit within 48 hours after the initial sign up date of the service. Therefore, WebHorizon retains the right to grant or deny any refund or credit request - not affected by date. (For some special offers, the money-back guarantee day will be varied or not applicable); Domain Name registration/transfer fee(s) are non-refundable. Crypto Currency, AliPay and WeChat payments are non-refundable but may receive an account credit. To prevent abuse, only a client's first invoice is eligible for a refund unless stated otherwise. We accept Stripe Payments (Visa, Master Card, American Express, Discover Card), PayPal, AliPay, WeChat and Crypto Currency. There are no contract periods but for each successive period, your contract is automatically renewed unless we are notified otherwise.

Uptime Guarantee

WebHorizon offers each client with a 99.9% uptime guarantee. In the event that a 99.9% uptime (measured per month) is not met, clients will be eligible to receive a credit(s) based on the situation and amount of downtime. However credit(s) may not be provided for certain events such as: DDoS (Distributed Denial of Service) attacks, scheduled maintenance, reboots, hardware replacements and null-routes. In order to receive a "compensation" credit, the client must do so by making a request by opening a billing ticket. WebHorizon's network is DDoS (Distributed Denial of Service) protected, we cannot guarantee any level/type of protection. We are often able to protect against various types of attacks up to 20Gbps. Attacks that are larger than this will result in the target IP address being null-routed. We are not responsible for any downtime or performance decreases caused by DDoS attacks.

Limitation Of Liability

WebHorizon shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from WebHorizon servers going off-line or being unavailable for any reason whatsoever. Furthermore, WebHorizon shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of WebHorizon servers. All damages shall be limited to the immediate termination of service.

Late Payments

All services are invoiced 10 days before due date. Unpaid services are suspended 3 days after due date. Unpaid services are terminated 5 days after due date, all data is deleted and cannot be recovered.

Disclaimer

WebHorizon cannot be held liable for system downtime, crashes, or data loss. WebHorizon has the right to terminate, suspend or cancel any client and or any service without notice or refund. We cannot be held liable for any predicted estimate of profits/income in which a client would have gained if their service was functioning. Certain services provided by WebHorizon are resold. Thus, certain equipment, routing, software, and programming used by WebHorizon are not directly owned or written by WebHorizon. Moreover, WebHorizon holds no responsibility for the use of our clients' accounts. If any of our terms, policies or conditions are failed to be followed, the client account in question may be deactivated as well as all services/products attached to it. We reserve the right to remove any account without advance notice for any reason without restitution as WebHorizon sees fit. WebHorizon is not responsible for any clients files, data or actions. FURTHERMORE, WebHorizon retains the right to change any or all of the above Policies, Guidelines, and Disclaimer without notification.

WebHorizon provides hosting services to clients worldwide, and we have a responsibility to protect each client and to provide the best services available. All registered clients of WebHorizon agree to and are subject to our Terms of service , Privacy policy and the following Acceptable Use Policy:

All services provided by WebHorizon may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any United Kingdom law is prohibited. Services provided by WebHorizon that reside outside of United Kingdom must still abide these terms and must not be in violation of any relevant laws of hosting city, state and country. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold harmless WebHorizon and its employees from any claims resulting from the use of the service which damages the subscriber or any other party. The provisions of this AUP are intended as guidelines and are not meant to be exhaustive. Generally, conduct that violates law, regulation, or the accepted norms of the Internet community, whether or not expressly mentioned in this AUP, are prohibited. We reserve the right at all times to prohibit activities that damage our or our affiliates' commercial reputation and goodwill. We will be the sole and final arbiter as to what constitutes a violation of our policies.

Spam

All users must comply with all relevant legislation and regulations on bulk and commercial e-mail, including but not limited to the CAN-SPAM Act of 2003. Users may not send mass unsolicited e-mail, which is email that is sent to recipients who have not "opted-in" to mailings from the user. Users who send mass mailings must maintain complete and accurate records of all consents and opt-ins and provide such records to WebHorizon upon its request. If a user cannot provide positive and verifiable proof of such consents and opt-ins, we will consider the mass mailing to be unsolicited. Users are prohibited from operating mailing lists, listservs, or mailing services that do not target an audience that has voluntarily signed up for e-mail information using an "opt-in" process or that has made their e-mail addresses available to a user for distribution of information. Users who operate mailing lists must maintain complete and accurate records of all consents and "opt-in" elections and provide such records to WebHorizon upon its request. If a user cannot provide positive and verifiable proof of such consents and "opt-in" elections, we will consider the list mailing to be unsolicited. Any user-maintained mailing list must also allow any party on the list to remove itself automatically and permanently. Other prohibited activities include, without limitation, the following:

• Use of our network for the receipt of replies to unsolicited mass e-mail.
• Forgery of e-mail headers (spoofing);
• Spamming via third-party proxy, aggregation of proxy lists, or installation of proxy mailing software.
• Configuration of a mail server to accept and process third-party messages for sending without user identification and authentication.
• Hosting web pages advertised within "spam e-mail" sent from another network (spamvertising).
• Hosting web pages or providing services that support spam.
• Any other unsolicited bulk messages, postings, or transmissions through media such as weblog posts, IRC/chat room messages, guestbook entries, HTTP referrer log entries, usenet posts, pop-up messages, instant messages, or SMS messages.
• Instructing others in any activity prohibited by this AUP.

If, as a result of your actions, our domains and/or IP address ranges are placed on black hole lists or other mail filtering software systems, your server may be suspended and possibly terminated upon further investigation.

Prohibited Uses

The following uses are prohibited on our network. Engaging in these activities on our services will result in an account and/or service suspension.

• Copyrighted content hosting and/or linking to pirated content
• Open proxies
• Stressers/booter websites
• Mail/SMS bombers
• Mass mail
• IP spoofing
• Network/port Scanning
• Distribution of credentials and/or personal information
• Denial of Service (D)DoS attacks
• TOR exit nodes
• Public game servers
• Open DNS resolvers
• Hola
• Kloxo
• Virtual currency (*coin) mining
• World Community Grid, Folding at Home, or similar software
• CrystalMines
• HitLeap or any artificial traffic creation
• HYIP websites
• Vulnerability scanning
• Bruteforcing
• Cracking
• Botnets
• Pornographic content
• Hivemail
• Destructive activities including but not limited to phishing,
• malware and/or distributing malicious content Illegal activities including but not limited to ponzi schemes, pyramid schemes, phishing, scam websites and pirating software
• LIULIANGKUANG
• Multics, CCcam, or any other card sharing software
• All ports are open on our network by default but we may block some network ports if we identify usages that are against our policies and prohibited. This is to ensure our services are not used maliciously and to protect machines from possible known vulnerabilities. Any port(s) may be added or removed to/from the list of blocks without prior notice to users. Please check create a support ticket if you require more information on the specific blocks.

DDoS Attacks

Users who are targeted with frequent and/or disruptive attacks may have action taken against their service and/or account. If your service(s) are found to be impacting the experience of other users persistently, you will be notified via ticket and requested to prevent further damages from occurring or relocate to another provider.

Web Hosting

Account Resources

All accounts are protected by CloudLinux virtualization. The resources allocated on each plan through packages are not dedicated to the account, and no right to use the entirety of any resource is given. These are in place to lessen attack disruption and/or abusive behaviour from affecting other customers on the same node. If you are persistently reaching these limits, we may request that you upgrade your plan (if applicable) or move to a more powerful environment such as a VPS or dedicated server. We retain the right to change these limits without notice and to suspend service(s) that are persistently reaching their resource limits.

We retain the right to alter this limit without prior notice. SSH access granted by WebHorizon is jailed by CloudLinux LVE to prevent access to unauthorized directories/binaries and damages to the host node. If you are found to be installing or running processes that are not meant for the platform you're placed on, those processes will be killed and your SSH access will be revoked. Severe and/or persistent abuse may result in an account suspension.

The following uses are prohibited on website hosting plans.

• Resource intensive activities (CPU, I/O, Network etc)
• iBusinessPromoter or similar software
• Telnet or SSH access scripts
• Usenet
• Video streaming
• Content delivery networks (CDN)
• Any form of file hosting, file storage, cyberlocker, leeching or similar activity is prohibited

Backup Policy

All host nodes run daily backups of accounts, the maximum retain period is 30 days. This process happens during off-peak hours and may cause a decrease in server performance during this time, we are not responsible for any performance decrease during the process.

We provide these backups as an emergency fail-safe and cannot guarantee their availability to users. For shared & reseller accounts, backups older than 30 days in a user account may be removed from the server at our discretion. You agree that we may remove impermissible data from our servers at any time in our sole discretion without notice. We may also delete the following types of files if we find them to be using excessive amounts of disk space, especially if affecting other users:

• Backups stored locally.
• Softaculous backups stored locally.
• Softaculous backup temp files.
• Common CMS backups stored locally.
• Common CMS backup temp files.
• Common CMS backup logs.
• Excessively sized error logs.
• Any other large files deemed unnecessary for core website functionality or not containing any valuable data.

NAT VPS Services

Excessive CPU use or continued high disk IO R+W requests will be considered server abuse, CPU cores are given on an equal share basis only they are not dedicated cores for your server alone. As a general rule as long as you are not impacting others then you will not be restricted however as a guideline we ask that you do not average over 50% of a CPU core/thread for more than 24 hours on average or 100% of a core/thread for more than 1 hour.

If you consider your suspension wrongfully handled, open a ticket and your service will be restored. Repeated abuse will not be tolerated. Illegal Sites, Port Scanning, Torrents, TOR, Crypto mining and SSH brute-force is strictly prohibited. If found, you account will be terminated immediately without notice and proper authorities will be notified. IRC server, clients or other IRC related services are not allowed on NAT IPv4 connection. All account plans come with a predetermined amount of traffic allowance. Your services may be suspended or limited if you exceed this.

VPS Services

Server resources On our VPS platform, CPU, network and disk I/O are shared among other users on the same node unless specified 'dedicated resources'. If your VPS is persistently using these resource(s) for a prolonged period of time and/or disrupting the experience of other users sharing the same node, we will notify you to reduce your usage via ticket. Severe cases may result in your VPS being rebooted, shutdown and/or suspended. Failure to acknowledge an abuse ticket will result in a suspension of your VPS.

Technical Support

As all VPS plans are unmanaged, we will only directly assist when the following are negatively affected for a user/server:

• Control Panel Issues
• Network Connectivity
• OS Template/ISO Issues
• Server Hardware

Questioned Uses

The following are acceptable providing they abide with the rest of this policy:

• IRC*
• Game servers**
• Desktops environments**
• VPN servers
• Torrenting (You must limit your client/seeder to 20Mbps)

*Any activity that results in attacks against our network may result in a suspension and/or termination.

**Use of these must be used cautiously as they can often be very CPU intensive.

WebHorizon provides hosting services to clients worldwide, and we have a responsibility to protect each client and to provide the best services available. All registered clients of WebHorizon agree to and are subject to our Terms of service , Acceptable Use Policy and the following Privacy Policy:

In an effort to protect our client's and site visitor's privacy and rights, WebHorizon has established a Privacy Policy which explains what information we gather on visitors and what we do with information that we gather. This Privacy Policy governs the manner in which WebHorizon collects, uses, maintains and discloses information collected from users of this Web site (each, a "User").

Privacy

Users privacy is very important to WebHorizon. We are committed to safeguarding the information Users entrust to WebHorizon.

The Information We Collect

WebHorizon collects personally identifiable information from Users through online forms for ordering products and services. We may also collect information about how Users use our Web site, for example, by tracking the number of unique views received by the pages of the Web site or the domains from which Users originate. We use "cookies" to track how Users use our Web site.

How We Use Information

WebHorizon may use personally identifiable information collected through our Web site to contact Users regarding products and services offered by WebHorizon and its trusted affiliates, independent contractors and business partners, and otherwise to enhance Users' experience with WebHorizon and such affiliates, independent contractors and business partners. At no time will WebHorizon's database of users ever be sold to any entity for the purpose of marketing or mailing lists. Personal information will not be sold or otherwise transferred to our business partners without your prior consent, except that we will disclose the information we collect to third parties when, in our good faith judgement, we are obligated to do so under applicable laws.